Getting in Trouble Because of Assumptions

A colleague of mine attempted to do a video teleconferencing (VTC) session with a remote student yesterday. I had given her the directions on setting up the session and didn't worry. The video teleconferencing just always works. Well, for some reason, it didn't yesterday. My first thought was that she didn't reserve the room. That is unlikely, though. My second thought was that the info I gave her was for one of the video conferencing stations, so the session came up, just not in the room where she was waiting. My third thought was that she didn't know to call AV services or VTC support in Fairbanks to get help. My fourth thought was that even though VTC appears really easy, I really do need to stick around to make sure a first session works and to make sure people know whom to call when it doesn't work. Sigh. I feel badly that this didn't work and my assumptions about how easy VTC is didn't pan out. Lesson learned.